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Privacy Policy


Privacy Policy

Seller Care (the “Company”, “we”, “us” or “our”) is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This policy applies to the Seller Care web site, sellercare.com (“Site”) and governs data collection and usage. By using the Site, you consent to the data practices described in this statement.

Scope

This Privacy Policy describes how we handle your personal information for our services on the Company web sites. It applies generally to the Company web sites and other related web sites, collectively known as “Sites”, where this policy appears in the footer of the page. Some Company-branded web sites may be governed by separate privacy policies. The policy that applies on any of our domains or subdomains is always the policy that appears in the footer of each web site.

Collection

You can browse our Sites without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. If you choose to provide us with personal information, you consent to the transfer and storage of that information on our servers located in the United States.

We may collect and store the following personal information:

  • Email address, physical contact information, and (depending on the service used) sometimes financial information, such as credit card or bank account numbers;
  • Transactional information based on your activities on the Sites (such as posting, sharing, rating and content you generate or that relates to your account);
  • Shipping, billing and other information you provide to purchase a service or use our forwarding services;
  • Community discussions, chats, dispute resolution, correspondence through our Sites, and correspondence sent to us;
  • Other information from your interaction with our Sites, services, content and advertising, including computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
  • Information from other companies, such as demographic and traffic data; and
  • Other supplemental information from third parties (for example, if you incur a debt to the Company, we will generally conduct a credit check by obtaining additional information about you from a credit bureau, as permitted by law; or if the information you provide cannot be verified, we may ask you to send us additional information, such as your driver license, credit card statement, or a recent utility bill or other information confirming your address, or to answer additional questions online to help verify your information).

Use

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. You agree that we may use your personal information to:

  • Provide the services and customer support you request;
  • Resolve disputes, collect fees, and troubleshoot problems;
  • Prevent potentially prohibited or illegal activities, and enforce our Terms of Use;
  • Customize, measure and improve our services, content and advertising;
  • Tell you about targeted marketing, service updates, and promotional offers based on your communication preferences; and
  • Compare information for accuracy, and verify it with third parties.

Our Disclosure of Your Information

We may disclose personal information to respond to legal requirements, enforce our policies, respond to claims to content that violates the rights of others, or protect anyone’s rights, property, or safety.

We may also share your personal information with:

  • Members of our corporate family to help detect and prevent potentially illegal acts and provide joint content and services (for example, registration, transactions and customer support). Our corporate affiliates will send marketing communications only to users who request these services.
  • Service providers under contract who help with our business operations (such as fraud investigations, bill collection and affiliate and rewards programs).
  • Other third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service).
  • Law enforcement or other governmental officials, in response to a verified request relating to a criminal investigation or alleged illegal activity. In such events, we will disclose information relevant to the investigation, such as name, city, state, zip code, telephone number, email address, User ID history, IP address, fraud complaints, and browsing history.
  • Other business entities, should we plan to merge with or be acquired by that business entity. (Should such a combination occur, we will require that the new combined entity follow this privacy policy with respect to your personal information. If your personal information will be used contrary to this policy, you will receive prior notice.)

Without limiting the above, in an effort to respect your privacy and our ability to keep the community free from bad actors, we will not otherwise disclose your personal information to law enforcement, other government officials, or other third parties without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity.

Cookies

We use "cookies" (small files placed on your hard drive) on certain of our pages to help analyze our web page flow; customize our services, content and advertising; measure promotional effectiveness, and promote trust and safety. For more information about why we use cookies, see Cookies, Web Beacons, and Your Privacy.

A few important things you should know about cookies are that:

  • We offer certain features that are available only through the use of cookies.
  • We use cookies to help identify you and maintain your signed-in status.
  • Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session.
  • You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of some of our Sites or services.
  • You may encounter cookies from third parties on certain pages of the Sites that we do not control. (For example, if you view a web page created by another user, there may be a cookie placed by that web page.)

No Spam, Spyware or Spoofing

We and our users do not tolerate spam. Make sure to set your Site notification preferences so we communicate to you as you prefer. To report Company-related spam or spoof emails to us, please forward the email to help+spam at sellercare dot com. You may not use our communication tools to send spam or otherwise send content that would violate our Terms of Use. We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks and other malicious activity or illegal or prohibited content, but we do not permanently store messages sent through these tools. If you send an email to an email address that is not registered in our community (via friend invitations or other tools), we do not permanently store that email or use that email address for any marketing purpose. We do not rent or sell these email addresses.

Security

Your information is stored on our servers located in the United States. We treat data as an asset that must be protected and use lots of tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorized access and disclosure. However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the Site. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.

General

We may amend this Privacy Policy at any time by posting the amended terms on this Site. All amended terms automatically take effect 30 days after they are initially posted on the Site. In addition, we will notify you through your email that you registered with us. If your questions are not answered online, you may write to us at the address located on the Contact Us page.