SellerCare helps Amazon sellers resolve difficult marketplace problems involving frozen funds, account suspensions, FBA inventory, video interviews, hijackers, brand protection, and complex compliance cases.
If Amazon is putting your account, money, or inventory at risk, contact SellerCare before the situation gets worse.
Get a Free ConsultationSellerCare specializes in difficult Amazon seller situations where strategy, escalation, communication, and marketplace experience can make a meaningful difference.
Amazon can freeze seller funds for weeks or months, creating serious cash-flow problems for businesses. SellerCare helps sellers work through complex funds-recovery cases.
An Amazon suspension is not simply an appeal-writing problem. SellerCare focuses on the entire reinstatement process, including case strategy, escalation, communication with Amazon, and identifying the right path to resolution.
Aged and stranded FBA inventory can quickly turn into fees, forced removal, liquidation, or disposal.
Amazon may request a video interview during account verification or reinstatement. In some cases, the right strategy can address the underlying issue through the appropriate process and escalation channels.
SellerCare helps sellers identify and remove unauthorized sellers and listing hijackers, protect their brands, regain control of their Buy Box, and take appropriate action against sellers who violate Amazon policies or misuse intellectual property.
SellerCare helps sellers address policy compliance, account health, performance problems, suspension prevention, and complex Amazon escalations before issues become more serious.
Every suspension and seller problem is different. SellerCare treats each case as if it were its own account and builds a strategy around the specific situation.
Many appeals are automatically denied when they fail to address the actual issue or follow the right escalation strategy. SellerCare evaluates the complete situation rather than treating the appeal as an isolated document.
Some cases require more than submitting another appeal. SellerCare understands how Amazon's escalation structure works and which management level or department may be appropriate for a particular case.
Experience includes Amazon US, UK, Canada, Germany, France, Italy, and Japan.
SellerCare focuses on difficult cases where experience, strategy, and escalation can make a meaningful difference, particularly for high-volume sellers.
SellerCare was founded by Jeff Goldin in 2014. Jeff is an Amazon marketplace specialist with more than 25 years of experience in Amazon selling, seller performance, compliance, account health, brand protection, and suspension prevention.
He has been involved in thousands of Amazon account, ASIN, compliance, and performance cases and has worked with Amazon management on complex escalations.
Tell us what is happening with your Amazon seller account, funds, inventory, or brand, and our team will review the situation.
Select the service that best describes your situation.
Please review the following Terms of Service and Client Service Agreement before engaging SellerCare, LLC.
By engaging SellerCare, LLC (“SellerCare”) for services, the Client agrees to these Terms of Service. If the Client does not agree, the Client may not use SellerCare’s services.
SellerCare provides consulting and assistance to Amazon sellers, including account reinstatement, frozen-funds recovery, appeals, account-health guidance, suspension prevention, escalation, inventory recovery, and related Amazon compliance services.
SellerCare provides strategies, recommendations, appeal plans, communications guidance, and other services based on the information supplied by the Client. SellerCare does not control Amazon and does not guarantee reinstatement, funds recovery, or any particular result.
Appeal plans and instructions provided by SellerCare must be used as provided and may not be modified or submitted with changes without SellerCare’s prior approval. SellerCare’s advice, strategies, communications, management contacts, appeal plans, and other materials are confidential and may not be copied, disclosed, shared, reverse-engineered, or used for another suspension or client without written permission.
All fees are due as agreed and are non-refundable unless SellerCare expressly agrees otherwise in writing.
$499 upfront for the initial appeal and case analysis.
The fee becomes non-refundable once SellerCare begins analyzing the Client’s case, including after receipt of the completed initial questionnaire.
$100 per additional letter when Amazon:
$100 per phone script when SellerCare determines that a script is necessary for communication with an Amazon Account Health Specialist.
$100 per escalation when SellerCare performs an additional escalation beyond the standard appeal process.
$100 per complaint or submission prepared or filed by SellerCare with a government or regulatory agency concerning the Client’s Amazon-related matter.
If the Amazon Seller Account is reinstated, the Client agrees to pay an after-reinstatement fee negotiated and mutually agreed upon by SellerCare and the Client before or during the engagement.
The fee becomes due within 24 hours of reinstatement.
For purposes of payment, reinstatement includes an Amazon reinstatement notice, a “review & rolling reserve” notice, or Amazon inventory becoming available for sale, whichever occurs first.
The after-reinstatement fee remains due regardless of subsequent Amazon reviews, reserve periods, fund-disbursement delays, or other post-reinstatement actions. Once the account is reinstated, the reinstatement service is complete. Any subsequent suspension or separate Amazon action constitutes a new matter and may require separate fees.
The Client agrees to follow SellerCare’s reasonable instructions, provide accurate information and documentation, submit materials when instructed, and not materially alter SellerCare’s strategy without approval.
If the Client fails to follow instructions, delays submission, or materially changes SellerCare’s recommended strategy and additional work is required as a result, additional fees may apply, including $300 for an additional appeal instead of the standard $100 fee.
If SellerCare provides inventory, account-management, compliance, or other measures that contribute to reinstatement, the agreed after-reinstatement fee remains due.
An appeal plan or letter is considered delivered when SellerCare provides it to the Client, regardless of whether the Client personally submits it to Amazon.
Because Amazon cases may require multiple submissions and extended Seller Performance responses, the Client agrees to use SellerCare exclusively for the relevant reinstatement matter for 60 days from the initial payment and, once the appeal process begins, for 60 days following the latest appeal provided by SellerCare.
The Client may not engage another consulting, reinstatement, or appeal service for the same matter during this period without SellerCare’s written consent.
All payments are non-refundable once SellerCare has begun work, including case analysis. SellerCare does not guarantee results and is not obligated to refund fees because Amazon denies an appeal, delays action, maintains a reserve, freezes funds, or otherwise fails to provide the requested result.
Accepted payment methods include Chase QuickPay, Payoneer, Zelle, and PayPal Friends & Family. PayPal e-checks are not accepted.
Payments due after reinstatement must be received within 24 hours.
If payment is late:
If payment remains unpaid, SellerCare may pursue lawful collection remedies. The Client is responsible for reasonable collection costs, including attorney fees where permitted by law.
Clients agree not to initiate an unjustified chargeback or payment dispute. Any payment problem should be reported to SellerCare immediately.
If a payment is reversed, denied, or charged back without resolution, SellerCare may pursue all lawful remedies to recover the outstanding balance.
Following successful reinstatement, Clients may be asked in good faith to provide a review or serve as a reference.
Unless the Client requests otherwise, the Client authorizes SellerCare to publish before-and-after materials, reinstatement screenshots, or related case information for marketing purposes. SellerCare will remove or conceal sensitive information upon request.
The Client is solely responsible for the information, documents, business practices, and actions submitted to Amazon. The Client acknowledges that Amazon independently controls its marketplace, policies, enforcement decisions, account reviews, funds, and inventory.
The Client uses SellerCare’s services at the Client’s own risk.
To the maximum extent permitted by law, SellerCare and its owners, employees, agents, affiliates, and representatives shall not be liable for indirect, consequential, special, exemplary, or punitive damages, including lost profits, revenue, inventory value, goodwill, or business opportunities.
To the maximum extent permitted by law, SellerCare’s aggregate liability for any claim arising from the services shall not exceed the greater of $100 or the total fees actually paid to SellerCare during the six months preceding the event giving rise to the claim.
Nothing in these Terms limits rights that cannot legally be limited.
SellerCare uses commercially reasonable measures to protect Client information but cannot guarantee absolute security. Information processed by third-party payment providers is subject to those providers’ security policies, and SellerCare is not responsible for security breaches occurring outside SellerCare’s control.
If any provision of these Terms is found invalid or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in effect.
SellerCare’s failure to enforce any provision of these Terms does not constitute a waiver of that provision or SellerCare’s right to enforce it later.
Electronic acceptance, payment, submission of information, or use of SellerCare’s services constitutes the Client’s electronic agreement to these Terms and intent to be legally bound by them.
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.
To the extent permitted by law, disputes arising from these Terms or SellerCare’s services shall be brought exclusively in the state or federal courts located in Orange County, California, and the Client consents to that jurisdiction and venue.
